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Samanage ITSM
From 200 to 2,000+ customers. SOC2 Type II and ISO 27001 in under a year opened the enterprise deals.
The shipped product: Samanage dashboard with task, customer satisfaction, risk and incident widgets.
the problem
What needed solving
An IT service management product winning with small businesses kept losing enterprise and regulated deals on one question: can you prove you are secure?
what shipped
What I did
- Owned product for the ITSM platform through its growth years, for SMB and enterprise customers.
- Drove SOC2 Type II and ISO 27001 certification within 6 to 12 months.
what moved
The outcome
- 200 → 2,000+customers
- 6 to 12 monthsto SOC2 Type II and ISO 27001